An empty slot
A customer forgets the appointment and you lose an hour of work.
Viber reminders and Google reviews for appointment-based businesses
More Google reviews and fewer missed appointments.
You enter the appointment. Recenzo sends your customer a confirmation on Viber, a reminder before they arrive and, after the visit, a polite request for a review.
First month free · No card needed
The sender is always Recenzo and the business's name is in the message text. The business names in the examples are made up. Messages are sent in Serbian, the language of our customers.
Sound familiar?
Happy customers stay quiet
People who liked it rarely leave a review on their own, while unhappy ones always find the time.
No time for messages
Writing to every customer on Viber after work is not sustainable.
Three steps, no change to the way you work.
You enter the appointment
Name, phone number and time. The customer agreed to messages when booking.
Recenzo sends the messages
A confirmation right away, a reminder before the appointment, a review request after the visit.
You get results
Fewer no-shows and more reviews on your Google profile.
Three short messages. No advertising.
This is what the messages a customer gets on Viber look like. The messages are fixed templates; the business only chooses when they are sent, while the customer's name, the date and the business name are filled in automatically.
Appointment confirmation
Right after bookingDobar dan, Dušane! Vaš termin u Frizerski salon Primer zakazan je za 14. 10. 2026. u 14:30. Ako ne možete da dođete, javite se na [telefon firme]. Odjava od poruka: [link za odjavu]
Good day, Dušan! Your appointment at Frizerski salon Primer is booked for 14. 10. 2026. at 14:30. If you can't make it, get in touch on [business phone]. Unsubscribe from messages: [unsubscribe link]
Reminder
Before the appointmentDobar dan, Jelena! Podsećamo Vas na termin u Stomatološka ordinacija Primer 15. 10. 2026. u 10:00. Vidimo se! Odjava od poruka: [link za odjavu]
Good day, Jelena! A reminder of your appointment at Stomatološka ordinacija Primer on 15. 10. 2026. at 10:00. See you! Unsubscribe from messages: [unsubscribe link]
Review request
After the visitDobar dan, Marko! Hvala Vam na poseti Auto servis Primer. Ako imate minut, ostavite nam iskrenu ocenu na Google-u: [link do Google recenzije] Odjava od poruka: [link za odjavu]
Good day, Marko! Thank you for visiting Auto servis Primer. If you have a minute, please leave us an honest rating on Google: [link to Google review] Unsubscribe from messages: [unsubscribe link]
English translation — the customer receives the Serbian original.
The business names in the examples are made up.
Built for appointment-based businesses.
Quick appointment entry
Name, phone number and time, and that's all. You keep using your own calendar or notebook as before.
Where customers read their messages
The confirmation, reminder and review request go to the customer's email. If they leave only a phone number, we send them on Viber, with SMS as the fallback.
By Google's rules
Every customer receives the review request, not just the happy ones. That keeps your ratings credible and your profile safe.
In Serbian, with human support
Call us or write on Viber: [TELEFON]
Fair to your customers
- Only if the customer agrees. Without their agreement an appointment can't be saved for sending.
- Unsubscribe in one click. Every message has an unsubscribe link.
- Appointment and review only. Never advertising.
Frequently asked questions
Is asking for reviews allowed by Google's rules?
Yes, as long as every customer receives the request and you offer nothing in return. That is exactly how Recenzo works.
What if a customer has no email or Viber?
Messages go to the customer's email. If they leave only a phone number, they arrive on Viber, or as an SMS if Viber isn't available.
Can customers unsubscribe?
Yes, with one click on the link in the message. After that we no longer send them your business's messages.
How many messages does one customer get?
At most three per appointment, and at most one review request in 30 days.
Do I have to change my booking software?
No. You enter the appointment in Recenzo in a few seconds and keep using your own calendar or notebook as before.