Recenzo sends three kinds of appointment messages, only to customers who agreed to them.
The business enters an appointment in Recenzo. Recenzo sends the message at the right time through Infobip, and Infobip delivers it to the customer's Viber.
Enters the appointment and confirms the customer's permission
Schedules each message for the right time
Viber Business API
The message arrives on their phone
UNSUBSCRIBEThe customer clicks the unsubscribe link in the message — Recenzo stops sending that business's messages to that number.
Messages go to the customer's email. If they leave only a phone number, they go on Viber, and SMS is the fallback when the number can't be reached on Viber.
When booking, the business asks the customer whether they want to receive messages about their appointment and enters their phone number. Without that confirmation Recenzo does not allow sending — the permission is stored with every appointment, with its date, time and text version.
Right after booking, the customer receives a message with the date and time of their appointment.
A short reminder arrives shortly before the appointment. The business chooses how far ahead: from 30 minutes to 2 days (1 hour by default).
After the visit the customer receives a thank-you and a link to leave a Google review. It is only sent within the business's sending window (09:00–20:00 by default), never in the middle of the night.
Every message contains an unsubscribe link. One click on it immediately unsubscribes the customer from that one business's messages — no login, no explanation. The same number never receives more than one review request in 30 days.
I agree to receive messages about my appointment from [COMPANY NAME] by email, Viber or SMS, using the contact details entered with my appointment. The messages are sent by the Recenzo service on behalf of [COMPANY NAME]. I can unsubscribe at any time.I agree to receive messages about my appointment from [COMPANY NAME] by email, Viber or SMS, using the contact details entered with my appointment. The messages are sent by the Recenzo service on behalf of [COMPANY NAME]. I can unsubscribe at any time.
The text is the same in the app, on this site and in the Viber application. [COMPANY NAME] is replaced with the name of the business the customer is booking with.
Three templates, the same ones the app sends. The messages are fixed templates; the business only chooses when they are sent, while the customer's name, the date and the business name are filled in automatically.
Good day, Dušan! Your appointment at Frizerski salon Primer is booked for 14. 10. 2026. at 14:30. If you can't make it, get in touch on [business phone]. Unsubscribe from messages: [unsubscribe link]
Good day, Jelena! A reminder of your appointment at Stomatološka ordinacija Primer on 15. 10. 2026. at 10:00. See you! Unsubscribe from messages: [unsubscribe link]
Good day, Marko! Thank you for visiting Auto servis Primer. If you have a minute, please leave us an honest rating on Google: [link to Google review] Unsubscribe from messages: [unsubscribe link]
English translation — the customer receives the Serbian original.
Messages relate only to the booked appointment and a review request. We don't send advertising or promotions.
The same number doesn't receive another review request from the same business for 30 days.
Review requests are only sent within the sending window the business sets (09:00–20:00 by default).
We store only the name, phone number and appointment details. Business staff see a masked phone number.